Frequently Asked Questions

Your health is so important to us. We’re eager to help, so we’re providing answers to some common questions to make your visit easier. If you have other questions or concerns, feel free to call one of our centers or ask us when you visit.

What local resources are available for plasma donation?

Donated plasma is undergoing research and clinical trials for use as a treatment for patients hospitalized with COVID-19.  As of May 2020, these trials are actively recruiting for research purposes but may require some screening questions to qualify.  You may find more details using the links below:

This is a rapidly evolving situation. Please click here for the latest information from the CDC.

Is it safe to take ibuprofen?

There is currently no scientific evidence suggesting that the use of ibuprofen can worsen COVID-19. If you are taking prescription ibuprofen, it is safe to continue taking it for your condition as prescribed by your provider. It is also safe to take either over-the-counter ibuprofen or acetaminophen at recommended doses for short-term use to relieve pain and reduce fever. Discuss with your providers about the long-term use of either medication.

Can the coronavirus be treated?

Since it’s a virus, treat COVID-19 in the same way you’d treat the common cold or flu—drink fluids, get plenty of rest, and take over the counter medications to relieve the symptoms of cough, congestion, and fever. Antibiotics are not effective against any virus, including cold, flu, and coronavirus.

How can I get my test results?

Test results are posted to your patient portal when they arrive. For rapid antigen tests, we post at the end of the day you took your test.  vybe will not call you with negative test results, but once you have a patient portal account, you can set an alert to receive an email or text notification when we’ve added new lab results to your portal. Access the portal here: https://14965-1.portal.athenahealth.com/

Are vybe’s COVID-19 tests approved by the FDA? Are they accurate?

The FDA has granted Emergency Use Authorization (EUA) to a limited number of COVID tests.  vybe only uses tests that have been authorized by the FDA, including the Quidel rapid antigen test.

vybe sends COVID-19 PCR and antibody tests to LabCorp and Quest Diagnostics. LabCorp is using the Abbott and Roche antibody test platforms. Quest is using Abbott and Euroimmun test platforms.  vybe performs onsite processing of the Quidel rapid test using the Sofia 2 machine.  

All diagnostic tests have a small margin of error, and COVID-19 tests are no exception. To learn more about why a test might not yield an accurate result, please visit our COVID-19 testing page.

How should I seek care at vybe during the COVID-19 outbreak?

If you need to seek care for yourself or for a loved one, vybe has you covered. Even if you need care that is not COVID-19 related, we recommend you schedule an online urgent care visit to help practice safe social distancing. Our physician-led team can assess your symptoms wherever you happen to be, as long as you’re in Pennsylvania. We can take care of a wide range of health concerns without requiring a visit to our clinic.  

If your health concern requires an in-person visit, vybe is taking extra precautions to keep our patients and our team safe.

  • Now taking appointments.  We always welcome walk-ins, but to minimize your time in our center, vybe is accepting appointments at all locations.  If you have symptoms or fear exposure to COVID-19, you should make a telemedicine/video appointment.  For rapid covid tests, pleae schedule at your nearest vybe location.
  • Patients can now complete all registration forms online. By completing registration forms online, patients save time and minimize contact in our centers.
  • A healthy team to help you.  We perform daily temperature checks and COVID screening on our team and follow other CDC protocols for detecting exposure to coronavirus. 
  • We’re screening all patients for symptoms and possible COVID-19 exposure at check-in.  We ask patients to wear masks at all times, and we have them available for you upon arrival.
  • We take patients immediately to an exam room to limit community exposure or to our socially distanced waiting room.
  • vybe has rigorous infection control procedures in place. You demand a clean facility, and so do we.  Even before coronavirus, vybe had rigorous procedures in place to protect patients from infection due to bacteria or viruses.  These days, we keep our clinics extra spotless, aided by the use of medical-grade disinfectant wipes throughout the clinic that kill any virus, including coronavirus.
  • Our team follows all procedures for personal protection. Our team members have and always will sanitize their hands before and after every contact with a patient.  We’ll also use gloves and face masks—for your protection and ours!

If you’re not feeling sick and don’t need medical care, we recommend you stay at home and continue social distancing.

Stay up to date on the latest COVID-19 information from vybe and the CDC.

What should I do if I think I have COVID-19?

If you’re experiencing a fever, cough or other symptoms, keep track of your symptoms and self-quarantine. In the midst of the COVID outbreak, patients are also experiencing seasonal concerns like allergies.  If you think you may have been exposed to COVID-19, please contact vybe to have your symptoms evaluated, using vybe’s virtual visit service. We can take care of a wide range of healthcare concerns and will determine if you need to be tested for COVID-19 – all from the comfort of home.  

If you have an emergency warning sign, such as trouble breathing, seek emergency medical attention immediately.

What tests are available for COVID-19?

vybe urgent care is currently offering three different types of tests:

  1. PCR (nasal swab) test: Detects if you are actively infected with the COVID-19 virus.  You’ll want this test if you’re experiencing symptoms or have known exposure to a coronavirus patient.
  2. Quidel rapid antigen (nasal swab) test:  Detects if you are actively infected and delivers results in 15 minutes.  This is a perfect test for asymptomatic patients looking for clearance for travel, return to work, or a medical procedure.
  3. Serum antibody IgG (blood test): Determines if you’ve had prior exposure to COVID-19 and have built antibodies for the virus. A positive result indicates prior exposure to the virus, even if you didn’t show symptoms. 

Learn more about vybe urgent care COVID-19 testing.