Frequently Asked Questions

Your health is so important to us. We’re eager to help, so we’re providing answers to some common questions to make your visit easier. If you have other questions or concerns, feel free to call one of our centers or ask us when you visit.

How can I get my test results?

Test results are posted to your patient portal when they arrive. Once you have an account, you can set an alert to receive an email or text notification when we’ve added new lab results to your portal. Access the portal here:

Is vybe’s antibody test approved by the FDA? Is it accurate?

vybe sends COVID-19 tests to LabCorp and Quest Diagnostics. LabCorp is using the Abbott and Roche antibody test platforms. Quest is using Abbott and Euroimmun test platforms. Also, the antibody test has been authorized by the FDA under an Emergency Use Authorization (EUA).

All diagnostic tests have a small margin of error, and COVID-19 tests are no exception. To learn more about why a test might not yield an accurate result, please visit our COVID-19 testing page.

How should I seek care at vybe during the COVID-19 outbreak?

If you need to seek care for yourself or for a loved one, vybe has you covered. Even if you need care that is not COVID-19 related, we recommend you schedule an online urgent care visit to help practice safe social distancing. Our physician-led team can assess your symptoms wherever you happen to be, as long as you’re in Pennsylvania. We can take care of a wide range of health concerns without requiring a visit to our clinic.  

If your health concern requires an in-person visit, vybe is taking extra precautions to keep our patients and our team safe.

  • We’re screening for coronavirus at check-in.  vybe is following CDC protocols for detecting exposure to coronavirus.  This helps direct any symptomatic patients to a telemedicine visit and drive-up testing when recommended by our clinician.  By using pre-entry screening and registration at our front door, we take patients immediately to an exam room to limit community exposure.  There should be no one in our waiting room who’s infected with the coronavirus.
  • Patients can now complete all registration forms online. By completing registration forms online, patients save time and minimize contact in our centers.
  • vybe has rigorous infection control procedures in place.  Even before coronavirus, vybe’s standard procedures help protect patients from infection due to any bacteria or virus.  These days, we keep our clinics extra spotless, aided by the use of medical-grade disinfectant wipes throughout the clinic that kill any virus, including coronavirus. 
  • Our team follows all procedures for personal protection.  Our team members have and always will sanitize their hands before and after every contact with a patient.  We’ll also use gloves and face masks–for your protection and ours!

Stay up to date on the latest COVID-19 information from vybe and the CDC.

What should I do if I think I have COVID-19?

If you’re experiencing a fever, cough or other symptoms, keep track of your symptoms and self-quarantine. In the midst of the COVID outbreak, patients are also experiencing seasonal concerns like allergies.  If you think you may have been exposed to COVID-19, please contact vybe to have your symptoms evaluated, using vybe’s virtual visit service. We can take care of a wide range of healthcare concerns and will determine if you need to be tested for COVID-19 – all from the comfort of home.  

If you have an emergency warning sign, such as trouble breathing, seek emergency medical attention immediately.

What tests are available for COVID-19?

Two tests are available for COVID-19, both of which go through a full lab analysis and are not “rapid” tests: a nasal swab test (PCR) to identify active infection and an antibody test to determine prior exposure to COVID-19. vybe offers both tests to those who have been referred via a video visit. Learn more about our COVID-19 testing capabilities.