vybe urgent care FAQs

Can the coronavirus be treated?

Since it’s a virus, treat COVID-19 in the same way you’d treat the common cold or flu—drink fluids, get plenty of rest, and take over the counter medications to relieve the symptoms of cough, congestion, and fever. Antibiotics are not effective against any virus, including cold, flu, and coronavirus.

Can I give permission for someone else to bring my child to be seen?

You may give permission for someone other than a parent to bring your child(ren) in, speak to the doctor, authorize the child for treatment, vaccinations, medications, certain procedures and make general health decisions. To do this, you must fill out a Consent to Treat form, sign it, and provide a copy of your ID to the guardian you have authorized when they bring your child in to be seen.

Do I need an appointment?

No, you do not need an appointment to visit any vybe urgent care center. Walk-ins are welcome!

Are vybe urgent care centers open on holidays?

Our urgent care centers are open seven days a week 8:00 am to 8:00 pm Monday to Friday and 8:00 am to 5:00 pm Saturday and Sunday. We are open every day of the year except Thanksgiving, Christmas Day, and New Year’s Day. We are open from 8:00 am to 5:00 pm on the following holidays: Memorial Day, Fourth of July, Labor Day, and Christmas Eve.

Why were other patients taken ahead of me?

The safety, health, and well-being of all our patients are our top priority. In certain cases, we will prioritize care based on the severity of a patient’s medical situation. It’s also possible that they scheduled an appointment.

Does vybe offer physical exams?

Yes, vybe offers physical exams for work, school, camp, and sports. DOT physicals and immigration physicals are also available at select locations.

What tests are available for COVID-19?

vybe urgent care offers viral and antibody testing.

Viral tests offered at vybe consist of:

  • RT-PCR (both rapid and lab-based tests)
  • Rapid LAMP
  • Rapid NEAR
  • Rapid antigen

Learn more about the types of COVID-19 tests offered at vybe.

Does vybe offer STD testing?

Yes, vybe offers STD testing. If you are experiencing unusual symptoms in regards to your sexual health, come into your local vybe for a confidential, routine STD test.

Can vybe remove stitches that were done somewhere else?

Yes, vybe can remove stitches that were initially administered elsewhere.

Does vybe do stitches?

Yes, vybe can provide stitches for minor to moderate cuts and abrasions.

What should I do if I think I have COVID-19?

If you’re experiencing a fever, cough or other symptoms, keep track of your symptoms and self-quarantine. In the midst of the COVID outbreak, patients are also experiencing seasonal concerns like allergies.  If you think you may have been exposed to COVID-19, please contact vybe to have your symptoms evaluated, using vybe’s virtual visit service. We can take care of a wide range of healthcare concerns and will determine if you need to be tested for COVID-19 – all from the comfort of home.  

If you have an emergency warning sign, such as trouble breathing, seek emergency medical attention immediately.

What is vybe’s patient portal and how can I use it?

vybe’s portal is a great tool that allows you to easily view your appointment history, access lab results, and diagnoses, as well as review discharge instructions and other important patient paperwork.

How should I seek care at vybe if I have COVID-19?

If you’re actively infected with COVID, we recommend scheduling an appointment online. When scheduling an appointment, please include in the comment section that you have, or believe you have COVID-19. Scheduling an appointment will allow our staff to best prepare for your arrival. Please wear a mask to your appointment. Upon your arrival, you will be immediately taken back to the exam room to limit exposure to other patients.

Can I pay my bill online?

Yes, you can make a payment via our convenient online payment option.

Are vybe’s COVID-19 tests approved by the FDA? Are they accurate?

The FDA has granted Emergency Use Authorization (EUA) to a limited number of COVID tests.  vybe only uses tests that have been authorized by the FDA, including the Quidel rapid antigen test.

vybe sends COVID-19 PCR and antibody tests to LabCorp and Quest Diagnostics. LabCorp is using the Abbott and Roche antibody test platforms. Quest is using Abbott and Euroimmun test platforms.  vybe performs onsite processing of the Quidel rapid test using the Sofia 2 machine.  

All diagnostic tests have a small margin of error, and COVID-19 tests are no exception. To learn more about why a test might not yield an accurate result, please visit our COVID-19 testing page.

How much is it to see a clinician if I don’t have insurance?

For self-pay patients (including video visits), there is an out-of-pocket cost of $135. This includes lab draws, in-office lab tests (such as pregnancy, glucose, urinalysis, etc.), and certain minor treatments.

How much does a COVID-19 test cost?

A lab-based RT-PCR test with a clinician visit is typically covered by insurance. However, we recommend confirming with your insurance provider for any out-of-pocket costs. For uninsured patients, a lab-based COVID test with a clinician visit is $135 in addition to lab costs (which will be billed separately by the lab).

Rapid antigen tests are $75 and all other rapid tests are $150. Both rapid tests are self-pay only.

What is the cost of a COVID-19 vaccine and booster?

There is no cost for a COVID-19 vaccine for individuals with verified insurance coverage. For uninsured patients interested in receiving the vaccine or booster, we recommend visiting an HRSA-supported health center. 

Which COVID boosters and vaccines are available at vybe?

Currently, vybe offers the Moderna vaccine and booster.

Do I need an appointment to get a vaccine or booster?

No, an appointment is not required. However, they are available for your convenience.

What are the eligibility requirements for the vaccine?

vybe is following state, local county, and CDC recommended eligibility requirements to administer COVID-19 vaccinations. For the latest eligibility requirements, please visit the CDC’s website.

What are the side effects of COVID-19 vaccines?

Adverse reactions are usually mild to moderate in intensity and resolve within a few days. The most common adverse reactions reported after vaccination in clinical studies included:

  • Pain, swelling, and redness at the injection site
  • Fatigue
  • Headache
  • Muscle or joint paint
  • Chills, nausea, fever
What happens if I loose my vaccination card?

If you happen to misplace or lose your vaccination card, vybe will provide you with a new one.

Do I need my insurance ID card to be seen in urgent care?

Yes. If you plan on using your insurance to cover the costs of your visit, we will verify your insurance coverage by looking at your insurance card. Without it, we cannot bill your insurance. If you do not have insurance or your insurance card, we can still see you and you can utilize our self-pay option.

Do you take insurance and what forms of payment do you accept?

We accept most major insurance plans—see the full list here. We also accept cash and credit cards as part of our self-pay option.

I have a billing-related question. Who do I call?

For billing-related questions, please call 215-999-2778 or send an email to billing@vybe.care.

Do you do medication refills?

Request for refills must be accompanied by an office visit and will be evaluated on an individual basis.

Do you provide x-rays at your facility?

Yes, we have a state-of-the-art radiology department on-site at each of our centers.

How do I know if I need urgent care or the ER?

If you feel that your condition is life-threatening, you need to be seen in a hospital Emergency Room (ER) and should call 9-1-1. The ER treats life-threatening medical conditions, such as chest pains, severe wounds or amputations. Urgent care centers treat conditions that need immediate attention but are not life or limb threatening.

How long is the wait to see a doctor in urgent care?

Our goal is to have you in and out within one hour. While we do accept walk-ins, you can also reduce potential wait time by scheduling an appointment online. Find your nearest vybe urgent care location to schedule an appointment.

Who will be treating me in urgent care?

All of our centers are staffed by board-certified physicians, nurse practitioners, physician assistants, medical assistants and x-ray technologists who have experience and training in emergency medicine, primary care, pediatrics, internal medicine, and sports medicine.

How can I get my test results?

Test results are posted to your patient portal when they arrive. For rapid antigen tests, we post at the end of the day you took your test.  vybe will not call you with negative test results, but once you have a patient portal account, you can set an alert to receive an email or text notification when we’ve added new lab results to your portal. Access the portal here: https://14965-1.portal.athenahealth.com/