Frequently Asked Questions

Your health is so important to us. We’re eager to help, so we’re providing answers to some common questions to make your visit easier. If you have other questions or concerns, feel free to call one of our centers or ask us when you visit.

Can I give permission for someone else to bring my child to be seen?

You may give permission for someone other than a parent to bring your child(ren) in, speak to the doctor, authorize the child for treatment, vaccinations, medications, certain procedures and to make general health decisions. To do this, you must fill out a Consent to Treat form, sign it, and provide a copy of your ID to the guardian you have authorized when they bring your child in to be seen. You can download the form here.

Are urgent care centers open on holidays?

Our urgent care centers are open seven days a week 8:00am to 8:00pm Monday to Friday and 8:00am to 5:00pm Saturday and Sunday. We are open every day of the year except Thanksgiving, Christmas Day, and New Year’s Day. We are open 8:00am to 5:00pm on the following holidays: Memorial Day, Fourth of July, Labor Day and Christmas Eve.

Do I need an appointment?

No appointments are needed, and we always accept walk-in patients, but you can speed up your visit by reserving your place in line before you arrive at one of our urgent care centers. Choose a location to save your spot online.

Do I need my insurance ID card to be seen in urgent care?

If you plan on using your insurance to cover the costs of your visit, we will verify your insurance coverage by looking at your insurance card. Without it we cannot bill your insurance. If you do not have insurance or your insurance card, we can still see you and you can utilize our self-pay option.

Do you take insurance and what forms of payment do you accept?

We accept most major insurance plans – see the full list here. We also accept cash and credit cards as part of our self-pay option.

I have a billing related question. Who do I call?

For billing related questions, please call 215-999-2778.

Do you do medication refills?

Request for refills must be accompanied by an office visit and will be evaluated on an individual basis.

Do you provide x-rays at your facility?

We have a state-of-the-art radiology department on-site at each of our centers.

How do I know if I need urgent care or the ER?

If you feel that your condition is life-threatening, you need to be seen in a hospital Emergency Room (ER) and should call 9-1-1. The ER treats life-threatening medical conditions, such as chest pains, severe wounds or amputations. Urgent care centers treat conditions that need immediate attention but are not life or limb threatening.

How long is the wait to see a doctor in urgent care?

Patients are seen on a walk-in basis and we strive to keep wait times to a minimum. Our goal is to have you in and out within one hour. You can speed up your visit and reduce potential wait time by reserving your place in line before you arrive at one of our urgent care centers. Choose a location to save your spot online.

Who will be treating me in urgent care?

All of our centers are staffed by board-certified physicians, nurse practitioners, physician assistants, medical assistants and x-ray technologists who have experience and training in emergency medicine, primary care, pediatrics, internal medicine, and sports medicine.