Frequently Asked Questions
Your health is so important to us. We’re eager to help, so we’re providing answers to some common questions to make your visit easier. If you have other questions or concerns, feel free to call one of our centers or ask us when you visit.
Our urgent care centers are open seven days a week 8:00am to 8:00pm Monday to Friday and 8:00am to 5:00pm Saturday and Sunday. We are open every day of the year except Thanksgiving, Christmas Day, and New Year’s Day. We are open 8:00am to 5:00pm on the following holidays: Memorial Day, Fourth of July, Labor Day, the day before Thanksgiving, and Christmas Eve.
No appointments are needed, and we always accept walk-in patients, but you can speed up your visit by reserving your place in line before you arrive at one of our urgent care centers. Choose a location to save your spot online.
If you plan on using your insurance to cover the costs of your visit, yes we will need to see and copy your insurance card so we can verify your insurance coverage. Without it we cannot bill your insurance. If you do not have insurance or your insurance card, we can still see you, but you would have to utilize our self-pay option.
For billing related questions, please call 215-999-2778.
Request for refills must be accompanied by an office visit and will be evaluated on an individual basis.
Yes. We have a state-of-the-art radiology department on-site at each of our centers.
If you feel that your condition is life-threatening, you need to be seen in a hospital Emergency Room (ER) and should call 9-1-1. The ER treats life-threatening medical conditions, such as chest pains, severe wounds or amputations. Victims of roll-over automobile accidents should usually be seen in the ER. Urgent care centers treat conditions that need immediate attention but are not life or limb threatening.
Patients are seen on a walk-in basis and we strive to keep wait times to a minimum. Our goal is to have you in and out within one hour. You can speed up your visit and reduce potential wait time by reserving your place in line before you arrive at one of our urgent care centers. Choose a location to save your spot online.
All of our centers are staffed by board-certified physicians, nurse practitioners, physician assistants, medical assistants and x-ray technologists who have experience and training in emergency medicine, primary care, pediatrics, internal medicine, and sports medicine.