Frequently Asked Questions

Your health is so important to us. We’re eager to help, so we’re providing answers to some common questions to make your visit easier. If you have other questions or concerns, feel free to call one of our centers or ask us when you visit.

Can I give permission for someone else to bring my child to be seen?

You may give permission for someone other than a parent to bring your child(ren) in, speak to the doctor, authorize the child for treatment, vaccinations, medications, certain procedures and to make general health decisions. To do this, you must fill out a Consent to Treat form, sign it, and provide a copy of your ID to the guardian you have authorized when they bring your child in to be seen. You can download the form here.

What tests are available for COVID-19?

Two tests are available for COVID-19, both of which go through a full lab analysis and are not “rapid” tests: a nasal swab test (PCR) to identify active infection and an antibody test to determine prior exposure to COVID-19. vybe offers both tests to those who have been referred via a video visit. Learn more about our COVID-19 testing capabilities.

What should I do if I think I have COVID-19?

If you’re experiencing a fever, cough or other symptoms, keep track of your symptoms and self-quarantine. In the midst of the COVID outbreak, patients are also experiencing seasonal concerns like allergies.  If you think you may have been exposed to COVID-19, please contact vybe to have your symptoms evaluated, using vybe’s virtual visit service. We can take care of a wide range of healthcare concerns and will determine if you need to be tested for COVID-19 – all from the comfort of home.  

If you have an emergency warning sign, such as trouble breathing, seek emergency medical attention immediately.

How should I seek care at vybe during the COVID-19 outbreak?

If you need to seek care for yourself or for a loved one, vybe has you covered. Even if you need care that is not COVID-19 related, we recommend you schedule an online urgent care visit to help practice safe social distancing. Our physician-led team can assess your symptoms wherever you happen to be, as long as you’re in Pennsylvania. We can take care of a wide range of health concerns without requiring a visit to our clinic.  

If your health concern requires an in-person visit, vybe is taking extra precautions to keep our patients and our team safe.

  • We’re screening for coronavirus at check-in.  vybe is following CDC protocols for detecting exposure to coronavirus.  This helps direct any symptomatic patients to a telemedicine visit and drive-up testing when recommended by our clinician.  By using pre-entry screening and registration at our front door, we take patients immediately to an exam room to limit community exposure.  There should be no one in our waiting room who’s infected with the coronavirus.
  • vybe has rigorous infection control procedures in place.  Even before coronavirus, vybe’s standard procedures help protect patients from infection due to any bacteria or virus.  These days, we keep our clinics extra spotless, aided by the use of medical-grade disinfectant wipes throughout the clinic that kill any virus, including coronavirus. 
  • Our team follows all procedures for personal protection.  Our team members have and always will sanitize their hands before and after every contact with a patient.  We’ll also use gloves and face masks–for your protection and ours!

Stay up to date on the latest COVID-19 information from vybe and the CDC.

Is vybe’s antibody test approved by the FDA? Is it accurate?

vybe sends COVID-19 tests to LabCorp and Quest Diagnostics. LabCorp is using the Abbott and Roche antibody test platforms. Quest is using Abbott and Euroimmun test platforms. Also, the antibody test has been authorized by the FDA under an Emergency Use Authorization (EUA).

All diagnostic tests have a small margin of error, and COVID-19 tests are no exception. To learn more about why a test might not yield an accurate result, please visit our COVID-19 testing page.

Are urgent care centers open on holidays?

Our urgent care centers are open seven days a week 8:00am to 8:00pm Monday to Friday and 8:00am to 5:00pm Saturday and Sunday. We are open every day of the year except Thanksgiving, Christmas Day, and New Year’s Day. We are open 8:00am to 5:00pm on the following holidays: Memorial Day, Fourth of July, Labor Day and Christmas Eve.

Do I need an appointment?

No appointments are needed, and we always accept walk-in patients, but you can speed up your visit by reserving your place in line before you arrive at one of our urgent care centers. Choose a location to save your spot online.

Do I need my insurance ID card to be seen in urgent care?

If you plan on using your insurance to cover the costs of your visit, we will verify your insurance coverage by looking at your insurance card. Without it we cannot bill your insurance. If you do not have insurance or your insurance card, we can still see you and you can utilize our self-pay option.

Do you take insurance and what forms of payment do you accept?

We accept most major insurance plans – see the full list here. We also accept cash and credit cards as part of our self-pay option.

I have a billing related question. Who do I call?

For billing related questions, please call 215-999-2778.

Do you do medication refills?

Request for refills must be accompanied by an office visit and will be evaluated on an individual basis.

Do you provide x-rays at your facility?

We have a state-of-the-art radiology department on-site at each of our centers.

How do I know if I need urgent care or the ER?

If you feel that your condition is life-threatening, you need to be seen in a hospital Emergency Room (ER) and should call 9-1-1. The ER treats life-threatening medical conditions, such as chest pains, severe wounds or amputations. Urgent care centers treat conditions that need immediate attention but are not life or limb threatening.

How long is the wait to see a doctor in urgent care?

Patients are seen on a walk-in basis and we strive to keep wait times to a minimum. Our goal is to have you in and out within one hour. You can speed up your visit and reduce potential wait time by reserving your place in line before you arrive at one of our urgent care centers. Choose a location to save your spot online.

Who will be treating me in urgent care?

All of our centers are staffed by board-certified physicians, nurse practitioners, physician assistants, medical assistants and x-ray technologists who have experience and training in emergency medicine, primary care, pediatrics, internal medicine, and sports medicine.