Frequently Asked Questions

Your health is so important to us. We’re eager to help, so we’re providing answers to some common questions to make your visit easier. If you have other questions or concerns, feel free to call one of our centers or ask us when you visit.

Insurance & Payment

How much is it to see a clinician if I don’t have insurance?

For self-pay patients (including video visits), there is an out-of-pocket cost of $135. This includes lab draws, in-office lab tests (such as pregnancy, glucose, urinalysis, etc.), and certain minor treatments.

Can I pay my bill online?

Yes, you can make a payment via our convenient online payment option.

I have a billing-related question. Who do I call?

For billing-related questions, please call 215-999-2778 or send an email to billing@vybe.care.

Do you take insurance and what forms of payment do you accept?

We accept most major insurance plans—see the full list here. We also accept cash and credit cards as part of our self-pay option.

Do I need my insurance ID card to be seen in urgent care?

Yes. If you plan on using your insurance to cover the costs of your visit, we will verify your insurance coverage by looking at your insurance card. Without it, we cannot bill your insurance. If you do not have insurance or your insurance card, we can still see you and you can utilize our self-pay option.