Understanding video visits
vybe offers video visits (also known as telemedicine) for the safety and convenience of all patients seeking treatment while in Pennsylvania. When utilizing vybe urgent care virtual visits, you can choose to speak to us using your computer, tablet, or mobile phone—but be sure you’re in a quiet, private place with a good internet connection.
What are common reasons for video visits?
Video visits are a great option during times when you’re feeling too sick to leave your house. They’re also perfect for anyone with transportation or mobility issues. With recent social distancing guidelines, virtual doctor visits are a safe way to gain peace of mind and to begin an ongoing dialogue with a medical professional.
What information does vybe require for video visits?
Think of your online urgent care visit the same as you would a visit in person—we need all the same information to ensure we provide the best video assessment and diagnosis from your virtual doctor visit.
- Photo ID
- Form of payment
- List of any allergies
- List of current medications
- List of any current medical conditions or past surgeries
Are video visits covered by insurance?
Just like an in-clinic visit, vybe accepts plans from most major insurance carriers—such as Medicaid and Medicare—for our telehealth services. Please remember that some plans allow urgent care visits with a co-pay. Other plans cover the visit, but it counts toward your deductible and co-pay. This means that you may still have out of pocket expenses for a “covered” visit. For a full list of payment options, including self-pay telemedicine pricing, click here.
How will my video visit work?
Here are a few of the steps so you know what to expect:
- Schedule a time for your virtual doctor appointment
- Click the link in the confirmation text/email to start your vybe urgent care virtual visit
- Complete registration via video (includes insurance verification and payment)
- Stay in our virtual waiting room until your online video call with a doctor begins
- Receive your check-out instructions at the end of the visit.
Can my whole family be seen using a video visit?
Yes! However, while there’s no limit to how many times your family can use vybe’s virtual service, a visit may only be used to see one family member at a time. Our physicians can fill out one form per visit and if more than one family member needs to be seen, we ask that you book two separate appointments (they can be back-to-back). Patients younger than 18 must be accompanied by a parent or guardian.
I’m ready to start my video visit
If you’re ready to start your video visit with a vybe clinician, the first step is to schedule your online doctor appointment.